Program Director, Respite Program

About Friendship Home

Friendship Home’s mission is to enrich the lives of individuals with developmental disabilities and their families by providing quality respite care and support services in a safe and caring environment.

Founded in 1999 and located in Norwell MA, Friendship Home is a bustling overnight respite and activity center in Norwell, MA, that provides day and evening programs for individuals with developmental disabilities and those who care and advocate for them. Our members are given the opportunity to lead meaningful and productive lives by fulfilling their essential need for belonging and socialization. Our goal is to provide the highest quality of services to support each member in fulfilling their own personal potential. Our programming is person-centered, our staff are well versed in positive behavioral supports, and our families and community supporters are committed to quality services and meaningful engagement.

Program Director, Respite Program

In conjunction with the Director of Programs and Quality, the Program Director is responsible for the goals, plans, development, implementation and management of Friendship Home’s Respite program. The Program Director administers the program by ensuring that records are up to date, staff and volunteers are adequately trained and oriented to the program, policies and procedures are followed, and services are delivered in a safe and caring environment for program participants, consistent with the mission and vision of Friendship Home.

Representative Responsibilities

The Program Director is accountable for providing quality, program-specific care and services to the individuals and families we serve. The Program Director of the Respite Program is responsible for:

  • Determining the appropriate type/level of staff, transportation, budget, training and development resources necessary to meet needs and provide quality service delivery.
  • Facilitating team meetings as necessary with staff, families, members and volunteers.
  • Managing the program budget. Monitoring and submitting all of the necessary documentation in a timely fashion including staff timesheets, attendance reports and program billing forms.
  • Developing and enhancing program offerings that are responsive to both current and future needs, requirements and changes.
  • Creating staffing plans based on matching current and future staff to the requirements of programs and services.
  • Managing all aspects of program staff, including hiring, evaluating, scheduling, supervising and staff development.
  • Establishing and managing the criteria for participant assessment, acceptance, intake and transition planning.
  • Providing crisis management interventions in a calm and effective manner within the program. Informing the Director of Programs and Quality and Executive Director of incidents and situations, following protocol and utilizing appropriate judgement.
  • Providing on-call support and responding to crises as necessary.


  • Bachelor’s degree preferred
  • A minimum of 5 years of experience and demonstrated ability to serve and care for people with developmental disabilities.
  • Demonstrated knowledge and use of the guidelines, services and systems involved in caring for people with developmental disabilities, including DDS licensing and certification.
  • Ability to effectively manage program operations, including the selection and supervision of staff and volunteers.
  • CPR/First Aid and MAP certified.
  • Valid MA driver’s license.
  • Must be able to regularly lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.
  • Must be able to work extended hours including nights and weekends.

Interested candidates should send their cover letter and resume to the attention of Executive Director Andrea Pyke at or by mail to her attention at Friendship Home, Inc., 458 Main Street, PO Box 916, Norwell, MA 02061.


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