The Director of Programs and Quality is responsible for ensuring the effective programmatic management of Friendship Home while simultaneously making our participants’ unique needs the priority. As a key member of the senior management team, and liaison between the Executive Director and Program Directors, the Director of Programs and Quality works collaboratively to ensure that the mission of Friendship Home is met through the delivery and compliance of high quality, participant-centered programs and services.
Representative assignments include:
- Development and oversight of quality management systems: quality assurance, risk management and improvement.
- Participation in the development and implementation of agency goals, objectives, and policies in accordance with local, State, and federal guidelines.
- Ensuring agency operations and facilities meet all state and local standards and regulations.
- Working with the Executive Director to establish and administer programs; ensuring ongoing program development opportunities; management and leadership of the Program team.
- Serving as programmatic liaison for all stakeholders; establishing family, community and funding relationships.
- Interfacing with DDS and other local government departments for service and contract coordination ensuring proper preparation for monitoring and licensing visits from these same agencies
- Maintaining knowledge of funding sources, regulations and operations while keeping updated on the changing landscapes within each area.
The Director of Programs and Quality will be an outgoing, experienced professional who can effectively communicate with our various stakeholders, lead and mentor the Program Directors and their teams, manage state contracts, grants and other funding sources, and lead the quality management efforts of the organization.
We seek candidates with:
- A Bachelor’s degree (Master’s degree in a related field preferred) and 7-10 years of management experience within a non-profit organization including quality management, and experience leading and developing staff and teams; or an equivalent combination of education and experience.
- Experience working within the population that Friendship Home serves.
- Experience in federal and state contract administration.
- Demonstrated strategic planning experience.
Interested candidates should send their cover letter and resume to the attention of Executive Director, Andrea Pyke at or by mail to her attention at Friendship Home, Inc., 458 Main Street, PO Box 916, Norwell, MA 02061.
Direct Support Professional (DSP)
At Friendship Home the DSP provides quality care and support services to individuals with intellectual and developmental disabilities through our Home Away From Home overnight weekend program. As a DSP working alongside another staff member, you will assist with activities to encourage guest participation and enjoyable experiences, help build the skills of our guests through enriching activities and opportunities, transport clients to off-site activities, and interact with volunteers and families.
If you are at least 18 years old with a valid driver’s license, have a passion for working with individuals with intellectual and developmental disabilities, and are available to work weekends, we want to talk with you. Current available shifts include a 20-hour a week position with a schedule of Fridays 2-9 pm, Saturdays 9 am to 3 pm, and Sundays 7 am to 3 pm; and a 16-hour per week position providing support and care 7 am to 3 pm on Saturdays and Sundays. In addition, we always welcome individuals interested in working relief shifts on an as-needed or on-call basis.
Interested candidates should send their resume to the attention of Program Director Jade Purington at or call her at 781-659-8207.