Case Manager – Bridges to Work

Case Manager – Bridges to Work

About Friendship Home

Friendship Home’s mission is to enrich the lives of individuals with developmental disabilities and their families by providing quality respite care and support services in a safe and caring environment.

Founded in 1999 and located in Norwell MA, Friendship Home is a bustling overnight respite and activity center in Norwell, MA, that provides day and evening programs for individuals with developmental disabilities and those who care and advocate for them. Our members are given the opportunity to lead meaningful and productive lives by fulfilling their essential need for belonging and socialization. Our goal is to provide the highest quality of services to support each member in fulfilling their own personal potential. Our programming is person-centered, our staff are well versed in positive behavioral supports, and our families and community supporters are committed to quality services and meaningful engagement.

Case Manager

The Case Manager provides support, assistance, and instruction to adults with developmental disabilities in areas that facilitate their growth toward self-sufficiency and independence. She/he ensures quality service, both individualized and programmatic. The Case Manager is a role model for Bridges to Work participants, parents/guardians, volunteers and staff in presenting a positive and cooperative attitude.

Representative Responsibilities

  • Ensures that all documentation, communication and coordination of ISP services is complete and professional, maintaining contact within the program and with the family, DDS Service Coordinator, employers and other service providers and stakeholders.
  • Meets with the program participant, Employment Specialist and family to develop person-centered goals and objectives; completes all required documentation in a timely and professional manner.
  • Ensures that the Bridges to Work participant’s experiences meets individual goals and that are documented in the Individual Support Plan (ISP).
  • Makes necessary job site visits to ensure that participants are having a successful employment experience and regularly assess their progress.
  • Monitors participant’s daily schedule and completes daily attendance sheets for assigned participants.
  • Responsible for updating Case Management records including annual updates and forms, participant files and contact lists; conducts record reviews and audits as assigned
  • Contributes to a cooperative team approach with other staff and participants; Appropriately delegates tasks to Direct Support Professionals ensuring that activities are orchestrated in a healthy, productive, educational and enjoyable manner.
  • Provides transportation to participants using an agency vehicle; at times personal vehicle use may be necessary.
  • Provides job coaching as needed and assigned according to program and participant need.
  • Provides crisis intervention in a calm and effective manner within the program; Informs the Program Director of incidents and situations following established protocols and utilizing appropriate judgment.
  • Addresses problematic behavioral issues in a positive and proactive manner by utilizing established guidelines/protocols and/or Safety Care intervention strategies.
  • Abides by all state and agency policies including confidentiality and client rights and responsibilities.
  • Ensures that the program meets all safety and best practice standards including staff to participant ratios and health and safety procedures – immediately notifying the Program Director or designee of any problems.
  • Orients new participants and families to program as requested.
  • Ensures necessary supplies are purchased for the Bridges to Work program within program budget as assigned.
  • Maintains a positive program presence in the community by communication and participation in promotional events as requested.


  • Bachelor’s degree and minimum 2 years of experience in progressively responsible roles working with people with disabilities; or equivalent combination of education and experience.
  • Open attitude and ability to manage crisis situations
  • Flexibility with weekly work schedule
  • Group facilitation skills
  • Excellent verbal and written communication skills
  • Basic computer skills including word, excel and email proficiency
  • Valid MA driver’s license with clear driving record, and ability to provide transportation for individual using personal vehicle.
  • Ability to pass CORI check.

Job Type: Full-time

Required work authorization:

  • United States
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